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The itil 4 foundation certification is designed as an introduction to itil 4 and enables candidates to look at it service management through an endtoend operating model for the creation, delivery and continual improvement of techenabled products and services. Itil publications itil core publications include a set of five manuals. Together, they span the entire it service lifecycle, from the strategy to implementing a service and how improvements should be introduced. The free download provides a highlevel overview of itil v3. Itil v3 foundation complete certification kit pdf free download. Itil v3 for dummies pdf itil it infrastructure library provides a framework of best practice guidance for it service hence, the service strategy publication sits at the core of the itil v3 lifecycle.
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